- Stores are allowed to set their own refund policies. They can choose to give refunds, exchanges, a store-credit, or nothing at all.
- False Advertising
- Advertisements cannot be misleading. Common examples of false advertising and unfair sales practices.
- Canceling a Contract and 3 Day Right to Cancel
- Many contracts can be cancelled within certain time limits. You can’t always cancel a contract, but there are times when you can.
- Credit Card Disputes
- How to resolve Billing Disputes and errors with your credit card company. You can also dispute charges for Defective and Misrepresented Goods directly with the merchant.
- Telemarketing and the Do-Not-Call List
- How to make telemarketers stop calling you.
- Shopping by Phone, Mail, and the Internet
- Most items must be sent within 30 days, or you can cancel the order and receive a refund.
- Check-out Scanners and Overcharges
- Shoppers are entitled to the current advertised or sale price. How to spot overcharges and report them.
- Service Contracts and Extended Warranties
- Some offer good protection at a fair price. Others have conditions and exclusions that make them almost worthless.
- Gift Cards and Gift Certificates
- Before you buy or use one these these, ask about hidden fees and charges.
- When you place an item on layaway, the store agrees to hold it until you pay in full.