Purchases

Refunds

Stores are allowed to set their own refund policies. They can choose to give refunds, exchanges, a store-credit, or nothing at all.

False Advertising

Advertisements cannot be misleading. Common examples of false advertising and unfair sales practices.

Canceling a Contract and 3 Day Right to Cancel

Many contracts can be cancelled within certain time limits. You can’t always cancel a contract, but there are times when you can.

Credit Card Disputes

How to resolve Billing Disputes and errors with your credit card company. You can also dispute charges for Defective and Misrepresented Goods directly with the merchant.

Telemarketing and the Do-Not-Call List

How to make telemarketers stop calling you.

Shopping by Phone, Mail, and the Internet

Most items must be sent within 30 days, or you can cancel the order and receive a refund.

Check-out Scanners and Overcharges

Shoppers are entitled to the current advertised or sale price. How to spot overcharges and report them.

Service Contracts and Extended Warranties

Some offer good protection at a fair price. Others have conditions and exclusions that make them almost worthless.

Gift Cards and Gift Certificates

Before you buy or use one these these, ask about hidden fees and charges.

Layaways

When you place an item on layaway, the store agrees to hold it until you pay in full.